{"id":30925,"date":"2022-02-12T17:13:24","date_gmt":"2022-02-12T16:13:24","guid":{"rendered":"https:\/\/numeractive.ch\/?p=30925"},"modified":"2022-02-15T16:30:56","modified_gmt":"2022-02-15T15:30:56","slug":"improve-your-digital-reputation-after-a-cyber-attack","status":"publish","type":"post","link":"https:\/\/numeractive.ch\/en\/improve-your-digital-reputation-after-a-cyber-attack\/","title":{"rendered":"How to improve your digital reputation after a cyber-attack?"},"content":{"rendered":"<p>A brand&#039;s online reputation can be the biggest casualty of a cyberattack, as evidenced by high-profile resignations of company executives and collapse of stock prices following a breach. data security.<\/p>\n\n\n\n<p>With cyber attacks on the rise amid the global pandemic and this new era of hybrid working, how can businesses prepare for the worst and preserve their brand reputation? <\/p>\n\n\n\n<p>NUMERACTIVE has prepared advice for you on how to do this and the importance of having a plan in place before an attack occurs.<\/p>\n\n\n\n<div class=\"toc\">\n\n\n<h2><strong><p>Summary:<\/p><\/strong><\/h2>\n\n\n<ol>\n\n\n<h3><li><a rel=\"noopener\" target=\"_blank\" href=\"#anchor-1\">What happens after a cyber attack?<\/a><\/li> <\/h3>\n\n\n<h3><li><a rel=\"noopener\" target=\"_blank\" href=\"#anchor-2\">E-reputation above all! <\/a><\/li><\/h3>\n\n\n<h3><li><a rel=\"noopener\" target=\"_blank\" href=\"#anchor-3\">How to restore your online reputation after a cyber attack? <\/a><\/li><\/h3>\n\n\n<h3><li><a rel=\"noopener\" target=\"_blank\" href=\"#anchor-4\">Some bonus tips to improve your e-reputation <\/a><\/li><\/h3>\n\n\n<\/ol>\n\n\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"anchor-1\"><strong>What happens after a cyber attack?<\/strong><\/h2>\n\n\n\n<p>For some time, all businesses have considered the threat of an IT outage as one of their top risks, but fears around broader cyber issues, such as a data breach and online fraud, have skyrocketed over the past 12 to 18 months.<\/p>\n\n\n\n<p>With much of the interaction between consumers and businesses now taking place online, strong cyber security has become an essential part of building trust with your customer base. But what happens when this trust is broken?<\/p>\n\n\n\n<p>It should therefore come as no surprise that cyber attacks can be extremely damaging to a business in a number of different ways, one particularly (and potentially fatal) way being <strong>damage to a brand&#039;s reputation<\/strong>.<\/p>\n\n\n\n<p>In a recent study conducted to mark Cyber Security Awareness Month (every October), businesses looked at the effects of cyber attacks on business reputation and consumer trust. One of the most telling findings of the study is that consumers blame the company (46 %) almost as much as the hacker (54 %) when an attack occurs. So, <strong>the blame and reputational damage usually falls on the shoulders of the company<\/strong>\u2026and not on those of bad actors.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"anchor-2\"><strong>E-reputation above all!<\/strong><\/h2>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-src=\"https:\/\/numeractive.ch\/wp-content\/uploads\/2022\/02\/reputation.gif\" alt=\"restore your e-reputation after a cyberattack\" class=\"wp-image-30938 lazyload\"\/><noscript><img data-recalc-dims=\"1\" fetchpriority=\"high\" decoding=\"async\" width=\"500\" height=\"281\" src=\"https:\/\/i0.wp.com\/numeractive.ch\/wp-content\/uploads\/2022\/02\/reputation.gif?resize=500%2C281&ssl=1\" alt=\"restore your e-reputation after a cyberattack\" class=\"wp-image-30938 lazyload\"\/><\/noscript><\/figure>\n\n\n\n<p>Did you know that 25 % of a company&#039;s market value comes directly from its reputation? You understand, the reputation of the brand remains its spearhead, but what about e-reputation (online reputation)? What is the real impact of a damaged online reputation and negative content appearing online? <\/p>\n\n\n\n<p>Well, this can lead to loss of business. Customers who feel a crisis has not been adequately handled will likely turn to a competitor. How so ? <\/p>\n\n\n\n<p>Customers may choose to express their opinions on social media, which will only further damage your online presence. <strong>It is essential to take a proactive approach to dealing with an online crisis.<\/strong> Because thanks to the power of social media, bad news has the potential to reach a global audience in minutes.<\/p>\n\n\n\n<p><strong>In short, in an age where a negative post can go viral and a video can reach millions of people within hours, online reputation management comes to the fore.<\/strong><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"anchor-3\"><strong>How to restore your online reputation after a cyber attack?<\/strong><\/h2>\n\n\n\n<p>Our experience has taught us that businesses are not fully prepared to deal with the potential damage to the organization&#039;s online reputation from a cyber-attack. This is why we have created a cyber-reaction procedure:<\/p>\n\n\n\n<p><strong>1- Assess the situation: <\/strong><\/p>\n\n\n\n<p>Long before you think about starting repairs, it is essential to know what and who you are dealing with. S Firstly, it involves regaining control of the hacked domains. If you can&#039;t do this, you definitely need to negotiate with the pirates. Like any negotiation game where we are in a weak position, it requires several techniques in order to get through it with as little damage as possible... it&#039;s far from easy! <\/p>\n\n\n\n<p>Secondly, you must therefore carefully examine the aspects that have been affected and assess the severity of the damage. To do this, you need to analyze the situation from an outside perspective.<\/p>\n\n\n\n<p>With more and more customers using online review sites and social media as platforms for complaints, praise and inquiries, it is virtually impossible to record and monitor them manually. That&#039;s where tools and alerts come in. Small businesses can usually get away with using free tools to find out what mentions or reviews have been submitted about their brand, whether it&#039;s &#039;a company or an individual. Here are some free tools to try to monitor your online reputation: Google Alerts, Rankur, Free Review Monitoring.<\/p>\n\n\n\n<p><strong>2- Take control: <\/strong><\/p>\n\n\n\n<p>You can use your assessment to uncover damage to your reputation and determine what you can and cannot control. For example, you can&#039;t control what people say or think about you, but you can manage your own actions, which will allow you to focus your efforts on proactive measures.<\/p>\n\n\n\n<p>You are therefore required to develop an action plan which includes a series of tactics aimed at restoring your reputation and giving you back control. Indeed, handling a post-cyberattack situation requires a well-thought-out plan. Depending on the seriousness of it, you can either take care of it yourself or call on a consultant or a communications agency.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-vivid-cyan-blue-background-color has-background\">Contact NUMERACTIVE<\/a><\/div>\n<\/div>\n\n\n\n<p><\/p>\n\n\n\n<p>If you plan to do it yourself, you need to invest in quality content that has been optimized for search. Why ? When you have strong, quality content on your website, blog, and social media, your content will dominate the top results of search results pages. This way you get the best form of control possible, leaving any negative information in the dust of your good content.<\/p>\n\n\n\n<p><strong>Ultimately, being proactive about the situation will help you, and it means it will have less time to go \u201cviral\u201d.\u00a0<\/strong><\/p>\n\n\n\n<p><strong>3- Contain the situation: <\/strong><\/p>\n\n\n\n<p>Now is the time to start repairing the damage and restoring your online reputation by acknowledging your wrongdoing and making amends. Admitting your mistake and apologizing will go a long way to repairing your online reputation. To do this, it is essential to contact the media and in particular the press in order to communicate an apology via a press release.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-vivid-cyan-blue-background-color has-background\">I want to contact the press<\/a><\/div>\n<\/div>\n\n\n\n<p><\/p>\n\n\n\n<p>In addition, you can use Google ads which will allow you to define and control your own story. Thus, you create a positive perception in the eyes of your audience, which is important to strengthen your e-reputation.<\/p>\n\n\n\n<p>Additionally, you should also use your action plan to plan your next steps to begin repairing your online reputation. A well-thought-out strategy will repair and transform your online reputation. It will also serve to protect you against future risks.<\/p>\n\n\n\n<p>If you find that your current content is not helping to negate unfavorable mentions, evaluate your reputation for what it is. Check your search results, social media accounts, and review sites. Review the negative results and develop a content plan to address and overcome these mentions.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\"><p><strong>Hard work and proactive management of your online reputation will allow you to maintain a good e-reputation.\u00a0<\/strong><\/p><\/blockquote>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"mieux-vaut-prevenir-que-guerir\">Prevention is better than cure !<\/h2>\n\n\n\n<p>It&#039;s a good idea to publish content before you have a problem on your hands. By being proactive and prepared in case you are attacked, you will go a long way in protecting your online reputation. Here are some content ideas:<\/p>\n\n\n\n<p>\u2013 Produce white papers, blog posts and case studies that reflect your expertise.<\/p>\n\n\n\n<p>\u2013 Post video testimonials on YouTube, Facebook and LinkedIn.<\/p>\n\n\n\n<p>\u2013 Create a neutral and accurate Wiki entry.<\/p>\n\n\n\n<p>Are you ready to risk your online reputation due to a cyber attack? Let\u2019s protect that reputation today\u2026together.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-vivid-cyan-blue-background-color has-background\">I want to protect my e-reputation<\/a><\/div>\n<\/div>\n\n\n\n<p><\/p>","protected":false},"excerpt":{"rendered":"<p>L\u2019e-r\u00e9putation d\u2019une marque peut \u00eatre la plus grande victime d\u2019une cyber-attaque, comme en t\u00e9moignent les d\u00e9missions tr\u00e8s m\u00e9diatis\u00e9es de dirigeants d\u2019entreprise et l\u2019effondrement du cours des actions \u00e0 la suite d\u2019une violation de la s\u00e9curit\u00e9 des donn\u00e9es. Avec l\u2019augmentation des cyber-attaques dans le contexte de la pand\u00e9mie mondiale et de cette nouvelle \u00e8re de travail [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":30932,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[97],"tags":[103,99,98,100,101,66,102],"class_list":["post-30925","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-marketing-digital","tag-bad-buzz","tag-cyberattaque","tag-e-reputation","tag-hacking","tag-reputation","tag-reseaux-sociaux","tag-tendance-2022"],"jetpack_featured_media_url":"https:\/\/i0.wp.com\/numeractive.ch\/wp-content\/uploads\/2022\/02\/e-reputation-cyber-attaque.png?fit=2000%2C1080&ssl=1","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/numeractive.ch\/en\/wp-json\/wp\/v2\/posts\/30925","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/numeractive.ch\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/numeractive.ch\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/numeractive.ch\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/numeractive.ch\/en\/wp-json\/wp\/v2\/comments?post=30925"}],"version-history":[{"count":17,"href":"https:\/\/numeractive.ch\/en\/wp-json\/wp\/v2\/posts\/30925\/revisions"}],"predecessor-version":[{"id":30957,"href":"https:\/\/numeractive.ch\/en\/wp-json\/wp\/v2\/posts\/30925\/revisions\/30957"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/numeractive.ch\/en\/wp-json\/wp\/v2\/media\/30932"}],"wp:attachment":[{"href":"https:\/\/numeractive.ch\/en\/wp-json\/wp\/v2\/media?parent=30925"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/numeractive.ch\/en\/wp-json\/wp\/v2\/categories?post=30925"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/numeractive.ch\/en\/wp-json\/wp\/v2\/tags?post=30925"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}